Petime Custom Studio
Custom Pet Memories
Custom Needle Felted Pet Portrait
Customization Process
1. Upon placing your order, kindly email the photos of your pet(s) along with the order number to: petime79@gmail.com.
2. ABOUT PHOTOS: Please ensure that the photos you send us are clear and taken from various angles, preferably in natural light. Including at least one frontal photo is essential. The more images you provide, the better we can capture your pet's unique traits. If there are specific characteristics you wish to highlight, please inform us so we can incorporate them into the portrait.
3. If you have preserved your pet's fur and wish to include it in the portrait, please contact us to obtain the mailing address before the creation process begins.
4. Once the portrait is completed, we will send you photos from different angles for your review. Feel free to inform us of any adjustments or modifications you'd like to make.
5. Once you're satisfied with the portrait, we'll apply a protective coating to the surface and dispatch it as soon as it's dry.
Shipping & Returns
To deliver your favorite products, we have become partners with the most reliable companies. We are ready to entrust them with your orders and are always on your side if something goes wrong.
We apologize for any inconvenience. Once the creation process has commenced, we are unable to accommodate exchanges or cancellations, and custom orders are non-refundable unless there is an error on our part.
Waiting List
—designer & founder
To ensure we capture the true essence of your pet, every portrait is meticulously handcrafted, with each detail like the eyes, nose, and other features crafted individually according to your order. Due to our commitment to maintaining quality, we regret that we cannot accommodate rush orders.
Each portrait typically takes between 3 to 8 days to craft, depending on its complexity. We prioritize orders in the sequence they are received on Etsy.
To view the Waiting List for both new and existing orders, please refer to the Google online form provided below:
https://docs.google.com/spreadsheets/d/1Hv9wNPt_HQkJ7NhuE_nBi99dCj3HnC_CS4n1xhTKP1U/edit?usp=sharing
With love to details
Every portrait that left "Petime" carried with it not just the image of a pet, but also a piece of the heart and soul that went into its creation. For us, each creation was not just a product, but a labor of love and a tribute to the bond between humans and their faithful animal companions. And thus, "Petime" became not just a shop, but a haven where memories were woven into wool, and where the love for pets was celebrated in every stitch.
CONTACT US
Please don't hesitate to reach out if you encounter any issues with your order. We're here and ready to assist you with a smile.
CLEVELAND OHIO
Get directionsMonday to Friday 9:00 AM — 8:00 PM